Terms of Service

Welcome to PAM PAN! By using our Services, you agree to the following Terms, which form a binding agreement between you and us regarding your use of our Site and its features, including product purchases.

When you access, browse, or create an account with us, you confirm that you have read and understood these Terms, and you are happy to accept them. If prompted, you may also indicate your acceptance by clicking a box.

We ask that you be at least 18 years old to use our Site. If you are under 18, please have a parent or guardian’s permission to access our Services. If you do not agree with these Terms or do not meet the age requirement, we kindly ask you to stop using the Site.

We may update these Terms from time to time to keep up with changes in our Services. If we make any significant updates, we’ll let you know through a notice on our Site or via other communications. We encourage you to review the Terms periodically. Your continued use of our Services after any updates means you accept the new Terms. If you prefer not to accept the changes, you’re welcome to discontinue your use of our Services. We also reserve the right to change or discontinue any part of our Services at our discretion, whenever necessary.

PRIVACY POLICY

Your privacy matters! Please refer to our Privacy Policy for details on how we collect, use, and disclose information about you when you use our Services. By using our Services, you acknowledge and agree that your use is subject to our Privacy Policy.

PAYMENTS

We appreciate your timely payments! When you place an order through our Site, payment is due at that time. Prices on the Site are invitations to deal, and a contract is formed only when we accept your order by shipping the goods. We strive to provide accurate pricing but may need to correct any errors when discovered. Please note that listed prices do not include applicable sales tax or shipping costs.

By placing an order, you authorize us or our third-party payment processor to charge your selected payment method for the total amount, including any applicable taxes and charges. Ensure you provide valid payment information and are responsible for timely payments. All fees will be quoted in U.S. dollars. If you have any questions or concerns regarding your payment, please reach out to us.

CUSTOMER SATISFACTION

At PAM PAN, our goal is to provide you with quality products. While we do our best to accurately display items available through our Services, variations in style, color, and other aspects may occur. If you're not satisfied with your purchase, please take a moment to review our Return Policy for assistance.

CONTENT

Our Content: All content on our Site, including visuals, text, and audio clips, is protected by copyright and intellectual property rights owned by PAM PAN. You’re granted a limited license to access and use this content for personal and non-commercial purposes.

User Content: By sharing any User Content through our Services, you grant PAM PAN a non-exclusive, royalty-free license to use and promote your content in connection with our Services. You remain responsible for all content you upload and must ensure that it doesn’t infringe on third-party rights.

Tagged Media: We may showcase content shared by users (Tag Media) on our social media platforms. If you tag us in your posts, you give us permission to use your name or handle for promotional purposes.

USE OF SERVICES

We want to ensure everyone has a positive experience! Therefore, we kindly ask you not to post or transmit content that violates any laws, infringes on rights, or is otherwise harmful or offensive. Should we find any violations, we reserve the right to suspend or terminate your account. While we may not monitor content regularly, we will investigate and take appropriate action against any violations that come to our attention.

FEEDBACK

We value your thoughts! You can share feedback, comments, or reviews about our products by emailing us at support@pampan.us. Your insights help us improve our services. Feedback shared may be used internally, and while we appreciate all contributions, we retain the right to use or not use feedback as we see fit.

CORRECTION OF SITE ERRORS

We strive for accuracy, but sometimes errors may occur on the Site. We reserve the right to correct any inaccuracies at any time and without prior notice, including product information, pricing, and availability. If an error affects your order, we will address it accordingly and we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences. 

INDEMNITY

We appreciate your commitment to our community! By using our Services, you agree to indemnify, defend, and hold harmless PAM PAN, along with our officers, directors, employees, and affiliates, from any losses incurred, including costs and legal fees, arising out of or related to your use of our Website, your purchases, your User Content, and any violations of these Terms or the rights of others. This includes, but is not limited to, any infringement of third-party rights or violations of applicable laws. While you have the obligation to defend us, please note that we reserve the right to manage our defense, including our choice of legal counsel.

GIFT CARDS

At this time, please note that our gift cards are not redeemable. All purchases of gift cards must be made directly from pampan.us. We want to ensure that you have a smooth shopping experience, and we are unable to accept gift cards from any other source outside of our official website. We reserve the right to refuse, cancel, or hold any gift cards and related orders if we suspect any fraud or if cards are issued in the wrong denomination.

THIRD PARTY LINKS

Our Services may contain links to third-party websites or resources purely for your convenience. While we strive to offer helpful links, we cannot take responsibility for the content, products, or services available on those external sites. By using these links, you acknowledge that you assume all risks associated with your use of third-party websites or resources.

MESSAGING TERMS OF SERVICE

We’re excited to keep you connected! By providing your phone number, you consent to receive recurring automated marketing, non-marketing, and informational text messages (e.g., SMS and MMS) from PAM PAN. These messages may be sent using an automatic dialing system to the mobile number you provided. Consent to receive these messages is not required for any purchase.

Service Delivery Frequency: The frequency of messages may vary based on your interactions with us. We reserve the right to adjust this frequency at our discretion.

Message & Data Rates: Standard message and data rates may apply as per your mobile service provider’s rate plan. We do not charge a separate fee for our text messages.

Cancellation/Opt-Out Instructions: If you wish to stop receiving text messages, simply reply with “STOP,” or use any of the keywords like END, CANCEL, UNSUBSCRIBE, or QUIT. After you request to stop, you will receive one final confirmation message. Please be aware that if you unsubscribe from one program, you might still receive messages from other programs until you opt out from those as well.

Mobile Phone Number Change: If you change or deactivate your phone number, please let us know by emailing support@pampan.us. You agree to indemnify us for any issues arising from a failure to notify us of this change.

Eligibility: To receive our text messages, you must be a resident of the United States and at least 18 years old. We may ask for verification of your age.

Availability: Please note that not all mobile devices may support our text messages, and delivery may not occur in all areas. PAM PAN and our service providers can’t be held liable for delayed or undelivered messages.

Termination of Text Messaging: We reserve the right to suspend or terminate text message communications if we believe you’ve breached these terms. This service may also terminate if your mobile service lapses or terminates. We may modify or discontinue our text messaging services at any time with or without notice.

Problems with Messaging? If you have any questions or issues with our messaging service, please don’t hesitate to reach out to us at support@pampan.us.

TERMINATION

We value our community and want to ensure a safe and respectful environment. Therefore, we reserve the right to terminate your access to our Services at our discretion and without prior notice. You can also deactivate your account at any time by contacting us at support@pampan.us. Upon termination, certain sections of these Terms, such as User Content, Payments, Feedback, and others, will remain in effect.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

PAM PAN provides the Site “as-is” and without warranties of any kind. While we strive for accuracy and reliability, we cannot guarantee that the site will always be available or free from errors. You acknowledge that your use of the Site is at your own risk, and we limit our liability to the amount you paid for our services or $1,000, whichever is less.

We also want to clarify that we are not responsible for any damage or injury related to your use or misuse of items purchased through our website. If you reside in a jurisdiction that doesn’t allow the exclusion of implied warranties, this may not apply to you, so we encourage you to seek legal advice.

DISPUTE RESOLUTION

We strive to offer you exceptional service, and we're here to help resolve any disagreements that may arise. If we can't resolve an issue together, we both agree to settle disputes related to your use of our Services or these Terms (referred to as a “Claim”) through binding arbitration, rather than through the court system. However, (a) if your Claim qualifies, you may bring it to small claims court, and (b) either party can seek a court order to stop any infringement or misuse of intellectual property rights.

What is Arbitration? Arbitration is a process where a neutral third party (the “arbitrator”) reviews the dispute and makes a final decision that both parties must follow. This process does not involve a judge or jury, and the arbitrator can award the same types of relief as a court could. While court oversight of arbitration decisions is limited, if one party fails to follow the arbitrator’s decision, the other can ask a court to enforce it. If a Claim happens to proceed in court rather than in arbitration, both parties give up their rights to a jury trial.

Can My Claim Be Part of a Class Action? No, you agree to resolve your Claims individually, and not as part of a class action or similar proceeding.

What Arbitration Rules Apply? Arbitration will be conducted according to the American Arbitration Association (“AAA”) Consumer Arbitration Rules, which you can find at www.adr.org or by calling 1-800-778-7879.

How is Arbitration Conducted and What Are the Costs? The arbitration will be handled by the AAA or a similar organization if the AAA is unavailable. The costs associated with filing, administration, and the arbitrator will follow the AAA Rules. Unless the arbitrator finds your Claim frivolous, we will cover all costs if your Claim is under $10,000, and we won’t seek our attorneys’ fees even if we win. The arbitration can be conducted in writing, remotely (like via videoconference), or in-person at a mutually agreed location near where you live.

How Do I Start an Arbitration? To initiate arbitration against us, please send a letter outlining your Claim to support@pampan.us. If we initiate arbitration against you, we will notify you at the email or address you provided.

Opting Out of Arbitration: If you prefer not to agree to arbitrate your Claims, you can opt out by writing to us at support@pampan.us within 30 days of your initial agreement to these Terms or any updates to them.

GOVERNING LAW

By agreeing to these terms, you acknowledge that any related actions will be governed by the laws of the State of California, without considering its conflict of laws provisions.

JURISDICTION

Any legal disputes regarding the use of our Site and Services, which are not subject to arbitration, will be addressed by the courts of California (both State and Federal). We agree that any such action should take place in Los Angeles County, and we waive any objections to the venue.

ENTIRE AGREEMENT

These Terms represent the complete and exclusive understanding between you and PAM PAN regarding our Services and the Content, superseding any previous agreements or understandings, whether oral or written. If any part of these Terms is found to be invalid or unenforceable (by an arbitrator or court, provided you've opted out of arbitration appropriately), that section will be enforced to the fullest extent allowed, while the remaining provisions will continue to apply. You may not assign or transfer your rights under these Terms without our written consent, but we may do so freely. These Terms will benefit and bind the parties and their successors.

NOTICES

Any notices or communications required by these Terms will be sent via email or posted to our Services. For emails, the date of receipt will be considered the date the notice is transmitted.

WAIVER OF RIGHTS

If PAM PAN fails to enforce any provision of these Terms, it does not mean we waive our rights to enforce that term in the future. Any waiver of a right must be in writing and signed by our authorized representative. Except as explicitly stated in these Terms, the exercise of any remedy described here will not affect our ability to pursue other remedies.

If you have any questions about these Terms or the Services, please contact us at support@pampan.us.

TERMS UPDATED ON: 12/1/24